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Living Social Deals Support Ticket - Estes Park, Colorado - misrepresentation, false & deceptive advertising

Living Social Deals Support Ticket - Estes Park, Colorado

misrepresentation, false & deceptive advertising

Created By: rsire4444's Picture rsire4444 Last Reply: rsire4444's Picture rsire4444
Priority Level: [Medium] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 0

I recently purchased a voucher from Living Social for a one night weekend
stay at the Stanley hotel. I duly noted the restrictions prior to my purchase (copied at the end of this ticket).
No where in the so called "fine print"
does it say anything about a required
two night stay for nights involving Saturday for the months of March, April,
and May. Yet Living Social knowing left out that restriction when advertising this voucher. Had the two night Saturday
stay been mentioned I certainly would
have either declined to purchased the
deal or bought two vouchers....
For the reason Living Social willingly
left out the two night stay restriction
the advertisement for this "deal" is
purposely deceptive and misleading.
Exchanging emails with their customer
"service" representatives was useless as all they would do was quote their "30 day refund" policy.
I would have no problem with adhering to the 30 day refund policy if
Living Social had not misrepresented
the restrictions of this offer. I am
seeking a refund of the purchase of
the Stanley Hotel deal.

(the restrictions listed:

The fine print Limit 2 per customer, additional as gifts; up to 3 vouchers may be combined to extend stay Only valid for stays October 27, 2013 through May 13, 2014; must book by January 10, 2014 Reservations required and subject to availability Not valid toward existing or room block reservations Voucher includes one $15 food and beverage credit at Cascades (Cascades credit cannot be redeemed for cash and unused credits cannot be applied to reservation or be refunded) Nights must be spent consecutively; all inclusions must be redeemed during one stay Voucher valid for 2 guests Merchant cancellation/rescheduling policy and fees apply once booking is made; voucher subject to forfeiture Taxes not included; payable directly to the property Incidental charges, charges for additional services and gratuity at the property are not included Haunted rooms, upgrades and condos may be available at time of reservation for an additional fee; please inquire with merchant at time of reservation Blackout date(s): November 1-12, 29, 2013; December 14, 25, 31, 2013; January 17-19, 30, 2014; February 27-28, 2014; April 11-13, 18-19, 24-27, 2014; May 5-7, 2014 Please note that directions to The Stanley Hotel have changed. Highways 34 and 36 will be closed until December 1, 2013 (tentative reopening). Access is available through Highway 119 via Boulder as well as through Highway 72 via Blackhawk on the Peak to Peak Highway (for updated information, visit: www.stanleyhotel.com/estes-park-flooding) Other conditions apply • PAID VALUE EXPIRES ON January 3, 2019 • PROMOTIONAL VALUE EXPIRES ON May 13, 2014)


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